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Book your Appointment through Patient Access

Patient Access is available to ALL our registered patients.  Once registered, you can book your appointment(s) online.

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The surgery operates a booked appointment system for all clinicians. 

Do you have an urgent problem? You can be seen on the day by an on-call clinician in an emergency appointment.

Non-urgent problem? You can make a routine appointment with a clinician up to 4 weeks in advance. Appointments are bookable through reception desk, by telephone, in person or via or our online booking service.

Appointments are set at 10 minutes but if for some reason you need longer with a GP or nurse then the clinician can request this with reception.

In order for our receptionists to help you please be prepared to:

  • give some details of your problem
  • Tell us if your condition may be infectious e.g. a rash, this is so we can arrange for you to wait separately from other patients
  • Be on time for your appointment
  • Cancel unwanted appointments well in advance
  • Make a separate appointments for each person who needs to attend
  • Bring only 1 problem to each appointment

Please remember that you can see any doctor at the practice. If you do not mind which clinician you see we can usually give you an appointment sooner. You may have to wait longer if you want to see a specific doctor. This is because some of our doctors are part-time and do not have as many appointments. 

If you have been waiting for more than 15 minutes to be seen, please report to reception. We aim to keep our patients informed of any time delays. The GP may have been called out on an emergency or dealing with an emergency.

Missed Appointments 

Missed appointments waste valuable resources. If you do not tell us in advance that you are unable to attend we cannot offer the appointment to someone else. Wasted appointments results in everyone having to wait longer to be seen.

If you are unable to attend please cancel your appointment. You can do this by phone, in person, by sending a text message reading CANCEL in response to your reminder text.

Telephone Consultations

On occasions, you may wish to speak to a clinician about something that may not require an appointment. You can book a telephone consultation with a clinician either on the day (if available) or in advance. 

With all telephone consultations, you will be called back at some point during that day, but we are unable to give an exact time so when booking your telephone consultation please provide us with a contact number that you will be available on all day. This can be a mobile or work number.

 

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