The surgery operates a booked appointment system for all clinicians.
Do you have an urgent problem? You can be seen on the day by an on-call clinician in an emergency appointment.
Non-urgent problem? You can make a routine appointment with a clinician up to 4 weeks in advance. Appointments are bookable through reception desk, by telephone, in person or via or our online booking service.
Appointments are set at 10 minutes but if for some reason you need longer with a GP or nurse then the clinician can request this with reception.
In order for our receptionists to help you please be prepared to:
- give some details of your problem
- Tell us if your condition may be infectious e.g. a rash, this is so we can arrange for you to wait separately from other patients
- Be on time for your appointment
- Cancel unwanted appointments well in advance
- Make a separate appointments for each person who needs to attend
- Bring only 1 problem to each appointment
Please remember that you can see any doctor at the practice. If you do not mind which clinician you see we can usually give you an appointment sooner. You may have to wait longer if you want to see a specific doctor. This is because some of our doctors are part-time and do not have as many appointments.
If you have been waiting for more than 15 minutes to be seen, please report to reception. We aim to keep our patients informed of any time delays. The GP may have been called out on an emergency or dealing with an emergency.
Home visits take up a considerable amount of GP time, In the time it takes a clinician to see one patient at home, we can see four patients in the surgery, so we would appreciate it if you can come to the surgery when ever possible.
Visits are usually made after morning surgery, or early afternoon.
A GP may recommend a home visit when it makes clinical sense and is the best way of giving medical opinion, such as cases involving:
- The terminally ill
- The truly house-bound patient for whom travel to the practice would cause deterioration in their medical condition
A GP visit is not usual for:
- Common symptoms of childhood such as colds, fevers, diarrhoea/vomiting, earache and headache
- Common symptoms in adults such as coughs, sore throats, colds, diarrhoea/vomiting
It is also important to note that transport to and from the surgery is the responsibility of the patient or carer.
All home visit requests must be made before 10:30. Unfortunately when booking a home visit we cannot give you a time that the doctor will be visiting nor can we ask a specific doctor to visit you.